Shipping policy
Shipping Policy (English)
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Destinations We ship worldwide, including all European Union countries.
Estimated Delivery Times
- Europe: 10–20 business days (approximately 14–28 calendar days)
- Rest of World: 15–25 business days (approximately 21–35 calendar days)
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control. If we are unable to deliver within 30 calendar days, we will notify you promptly and you will have the right to cancel your order for a full refund.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs, Duties & Taxes Please note that as of July 1, 2021, the EU has removed the VAT exemption for goods valued under €22. All goods imported into the EU are now subject to VAT. Additionally, orders with a customs value exceeding €150 may be subject to import duties. These charges are the responsibility of the buyer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing your order.
Returns Destination Please note that return shipments must be sent back to China. For quality-related returns, we will cover all return shipping costs. For non-quality-related returns, return shipping costs are the responsibility of the customer.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package online.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at 19706156035@163.com. If your package is confirmed lost in transit, we will arrange a replacement shipment or issue a full refund at your preference.